Construction aftercare service
Continued support. Complete confidence.
At Donaldson Timber Systems, our commitment doesn’t end when construction is complete, it continues for as long as your customers need us.
Our Construction Aftercare Service provides dedicated support for two years after project completion, ensuring that both our clients and their homeowners enjoy complete peace of mind.
We understand that when new homes are handed over, questions can arise as owners settle in. Our aftercare service provides timely, professional support to help resolve issues quickly and efficiently, maintaining confidence in both the quality of the build and the service you deliver to your customers.
Partnership that extends beyond handover
Our aftercare team works in partnership with housebuilders, developers, contractors, and housing associations to provide responsive post-completion support across all timber frame projects. This ensures that:
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Any construction queries or adjustments are handled by DTS specialists who understand the system inside out.
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Your customers receive prompt, knowledgeable responses — enhancing satisfaction and protecting your reputation.
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Your project teams have continued access to DTS technical expertise to support maintenance or follow-up work.
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Quality standards remain consistent throughout the two-year post-completion period.
By providing ongoing support, we help you maintain strong customer relationships, improve brand reputation, and ensure lasting performance of every timber frame home.
How our aftercare service works
Two-year coverage – Our dedicated support extends for 24 months from project completion.
Single point of contact – You’ll have direct access to the DTS aftercare team for quick responses and clear communication.
On-site or remote assistance – Depending on the query, our specialists can advise remotely or visit the site to review and resolve issues.
Technical and product expertise – Because our aftercare team works closely with our manufacturing and technical departments, we can provide accurate guidance for every DTS system, including Sigma® II closed-panel and open-panel timber frame solutions.
We see our customer care as an essential part of our customer promise: supporting you, your teams, and your homeowners throughout the journey.
Why aftercare matters
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Builds long-term trust with developers, housing providers, and residents.
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Protects your reputation by ensuring consistent, high-quality customer experiences post-handover.
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Supports warranty confidence, ensuring issues are managed and recorded professionally.
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Demonstrates reliability, reflecting the strength, stability, and integrity of the Donaldson Group.
Every interaction reinforces what we stand for — quality, accountability, and partnership.
Always here to help
Whether it’s guidance on timber frame performance, maintenance advice, or minor adjustments as homes settle, our aftercare team provides a seamless link between manufacture, installation, and occupancy.
Because when you build with Donaldson Timber Systems, you gain more than a supplier, you gain a partner who stays with you long after the project is complete.
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