About the role
Hybrid Witney and Westhill
Monday - Friday
37.5 Hours per week
The UK Head of Technical is a key member of the Senior Management Team, responsible for delivering Year 1 of our 5-year business plan.
The role focuses on leading customer excellence from securing a project through to commencement of operational delivery on site. It requires the ability to lead a team to deliver exceptional customer service and technical standards, while using technical expertise to ensure technical accuracy to meet both customer and business objectives. This role is responsible for leading:
Pre-Construction: Leading the technical co-ordination and delivery of projects, forecasting programmes for accuracy and on time delivery.
Structural Engineering: Ensuring structural integrity and compliance in line with Building Regulations and project plans
Product Governance: Managing technical standards, delivery of new innovations, regulatory compliance and management of all product third party certifications and accreditations.
Key Responsibilities:
Ensure accuracy and clarity of project information with customers and design teams, ready for scope of works and delivery to our design office for manufacturing design.
Use data and insights to manage and deliver KPIs for year 1 business plan, collaborating with other department heads and reporting progress in delivery of business plan goals.
Deliver customer excellence through building strong customer relationships, listening to needs and working with the team and across departments to deliver required results.
Ensure appropriate and efficient resourcing of the department, within budget and in place to meet business plan goals and targets.
Manage all design and scope changes throughout the pre-construction phase to identify, price and agree with customers, in conjunction with the commercial and estimating teams.
Lead a team to provide support, guidance, knowledge and development, all focused on exceptional customer delivery.
Ensure compliance with health, safety, and environmental policies during the pre-construction phase.
Maintain Business Management Systems (BMS), technical specifications, and system resources.
Deliver clear and concise product information to support customers and internal teams.
Contribute to budget setting, resource planning, and strategic development of the pre-construction function.
Benefits
Cometitive salary
Bonus scheme
Pension
Company car allowance
Life assurance
Career progression
Sick pay
Flexible benefits
Cycle to work scheme
Gym membership
Dental insurance
Retail discounts
Employee Assistance Programme
Skills you'll bring
In-depth knowledge of timber frame construction and current building regulations.
Proven leadership of technical teams, delivering excellent customer experience and effective project handovers.
Understanding of timber frame manufacturing and on-site installation processes.
Experience of managing remote teams to deliver exceptional results.
Strong planning capability with logical thinking skills.
Confident, fluent communicator with strong influencing and interpersonal skills.
Ability to use business metrics to drive performance.
Process-oriented with a high level of rigour and adherence to core procedures.